rk111's Privacy Policy — Your Information Is Protected

rk111 ("we", "our", "platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and respecting that right is our priority.

This Privacy Policy ("Policy") describes how rk111 collects your personal information, the purposes for which it is used, where it is stored, and the circumstances under which it may be shared with third parties. By using our website, you agree to the terms of this Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, as those documents are considered part of this Policy.

Operating the rk111 platform requires collecting certain personal information. We collect only what is necessary to provide our services.

2.1 Information Collected at Registration

When you create an account on rk111, we collect the following information:

• Full name (as shown on your national identity card)
• Date of birth (for age verification — only users aged 21 or above are permitted)
• Mobile number
• Email address
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account information)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and version
• Operating system information
• Log of which pages you visited and how long you spent on them
• Login and logout times
• Transaction history and gaming activity records

2.3 Identity Verification Information

As part of the account verification process, we may collect a photo of your national identity card or passport and a copy of proof of address. This information is used solely to confirm your identity and prevent fraudulent activity.

rk111 uses your personal information for the following legitimate purposes:

• Account Management: To create, maintain, and keep your account secure.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: To help resolve any questions or issues you may have.
• Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
• Responsible Gaming: To monitor excessive gaming patterns and provide support where needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: As analytical data to further improve the user experience.
• Promotional Communications: To send you offers and updates based on your consent.

We do not use your information for any purpose beyond those listed above. If we ever need to use your information for a new purpose, we will obtain your consent beforehand.

4.1 Retention Period

Your personal information is retained for as long as your account is active. After an account is closed, certain information may need to be retained for a specific period due to legal obligations. Once that period has passed, the information is securely deleted.

4.2 Security Measures

rk111 uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Personal data stored in encrypted form
• Additional security layer for payment information
• Automated monitoring systems to detect suspicious activity
• Access controls — only authorized staff can view your information
• Regular security audits and system updates

rk111 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Providers

To process transactions via bKash, Nagad, Rocket, or bank transfer, your payment-related information is shared with the relevant payment provider. This information is used solely for the purpose of processing the transaction.

5.2 Technology Partners

We work with trusted technology partners for game operations, security management, and platform maintenance. They operate solely under our instructions and within the bounds of strict confidentiality agreements.

5.3 Legal Requirements

In the case of a court order, a lawful request from a government authority, or a legal obligation, we may be required to disclose relevant information. In such situations, we will make every effort to notify you in advance where possible.

5.4 Business Transfers

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new controlling entity. In such cases, the new entity will be required to uphold the standards of this Privacy Policy.

The rk111 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of our site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytics Cookies: Collect anonymous statistics to help us understand which parts of the site are used most.
• Security Cookies: Help detect fraudulent activity.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, blocking essential cookies may prevent some features of the site from working correctly.

You have the following rights regarding your personal information, which rk111 respects:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide a complete list.
• Right to Rectification: If your information is inaccurate or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
• Right to Data Portability: The right to receive your information in a structured, readable format and transfer it elsewhere.
• Right to Object: You can object to marketing communications and withdraw your consent at any time.

To exercise any of these rights, contact us at [email protected]. We generally respond within a reasonable timeframe.

rk111 strictly enforces its prohibition on providing services to anyone under the age of 21. We do not knowingly collect information from minors. We verify age at registration, and if it is confirmed that an account is being operated by someone under 21, that account will be immediately closed and any collected information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

rk111 may amend and update this Privacy Policy from time to time. For significant changes, we will notify you via your registered mobile number or email. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

We recommend that you visit this page regularly and stay up to date with the latest version of the Policy.

For any questions, requests, or complaints relating to this Privacy Policy, please get in touch with us. rk111's dedicated privacy team is able to assist in both Bengali and English.